![]() Move all files and content from the My Cloud to another location.The corrupted content must be recognized and removed from the My Cloud or the My Cloud set back to factory defaults.įollow the steps below to set the My Cloud back to factory defaults and recover from a corrupted DLNA Server Database.Corrupted content issues cannot be resolved by rebuilding the database.Corrupted files and media content can cause a corruption in the Database.If the Database rebuild does not resolve the issue, there may be a corrupted file triggering the database issue in the DLNA Media Server.Rebuilding the DLNA Server Database can be useful when there's a content visibility or media playback issue. Media content can be streamed once the index rebuild process has completed. ![]() ![]() Turn OFF and ON "Media Streaming" under DLNA Server.Please allow the database to rebuild to 100% before attempting to access, view or play the media content.īefore rebuilding the database, please refer to the troubleshoting steps in Answer ID 20141 My Cloud or Content Not Recognized by Smart TV, DVR or Media Playerįollow the steps below to rebuild the DLNA Media Server database. Attempting to utilize the My Cloud can result in a performance, dashboard and share access loss due to the extra memory and cpu being used to rebuild the index. During this time, media connect will not be completely available for use. Rebuilding the Twonky DLNA Database is a time consuming process that could take a few hours to complete. Answer ID 28740: Western Digital Product Lifecycle Support Policy.Answer ID 29813: Steps to Manually Update My Cloud OS 3 to My Cloud OS 5.Answer ID 32059 My Cloud OS 3: Cloud Access and Notification Email Support Removed.WDC 21004 Recommend Upgrade to My Cloud OS 5.My Cloud OS 3 has reached its end of support life cycle. IMPORTANT: My Cloud OS 3 End of Support Notice! This answer explains how to rebuild the Twonky DLNA media server database."*END
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